SWIVEL Pay
Interactive Voice Response
Your time is valuable. Spend it on something worth it!
Customer service calls average 7 minutes, and that adds up when your team handles multiple calls a day. Our Interactive Voice Response (IVR) solution allows financial institutions to accept payments 24/7 through an automated telephone system and provides an alternative payment method for account holders to self-serve. With IVR, your agents can say goodbye to lengthy call durations.
24/7 Agent-Free Payments at Your Fingertips.
Dynamic Natural Language Processing
Automated Payments 24/7
Securely Hosted
SEAMLESS EXPERIENCE
Benefits Of Implementing IVR
Increased Performance
- Improve Time Management
- Saves on Labor and Hiring Costs
Increased Account Holder Satisfaction
- Self-Serve Pay
- Pay Anytime with 24/7 accessibility
- Seamless Validation Process
Save time. Save money. Integrate IVR.
24/7 Support
Accepts payments 24/7/365, even
on weekends and holidays.
Natural Language Processing
With higher quality voice recognition and support for English and Spanish, our AI technology understands and interprets conversational inputs from humans via voice and touch-tone.
Machine Learning
Powered by machine learning, IVR uses artificial intelligence (AI), bringing algorithms and models that allow computers to learn from data to make predictions and decisions without explicit programming. It involves designing and implementing systems that can automatically learn and improve from experience.
Securely Hosted
Your IVR is segmented for PCI Compliance so all payment information is protected.
Seamless Validation Experience
Provides an account holder experience that is smooth and efficient, insuring your financial institution with a higher rate of happy clients.
Featured Case Study
WEOKIE Federal Credit Union
Learn more about Transaction Enablement™
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9311 San Pedro Avenue, Suite 600
San Antonio, TX 78216 - 1-888-610-2574
IVR/Call Center
SWIVEL offers an efficient and convenient Interactive Voice Recognition (IVR) service that enables financial institutions to accept payments 24/7 via an automated telephone system. With dynamic Natural Language Processing and secure hosting, the IVR service provides a seamless validation experience, managed for low IT involvement.
IVR can reduce call volume and offer an alternative payment method for members to self-serve. The more people use it, the more the language model benefits everyone.
